Refund policy

The Face Paint Shop wants your shopping to be stressfree. That’s why, in in addition to your consumer rights, we offer a exchange and refund program for customers who have purchased items within the last 14 days.

The Face Paint Shop will accept returns if the items are returned unused, unopened and in absolute original condition. We cannot offer returns for custom made or special ordered items.

Customers should fill out the form found at https://www.thefacepaintshop.com/returns/ and then return their item to

The Face Paint Shop
Returns
1/1 Sherwood Court
Wantirna South
VIC 3152 Australia

Please ensure you wrap your items in lots of bubble wrap and ensure their safety for the trip. We suggest adding tracking so you can watch the journey. We will contact you once your item(s) arrives.

Please ensure you read all terms and conditions at https://www.thefacepaintshop.com/returns/ before attempting a return.

Anything else we can assist with? Please email us at ask@thefacepaintshop.com and our friendly staff will get right back to you.